Question 1

What are the benefits of purchasing a SKINIRI product subscription?

Accepted Answer

By purchasing a product subscription, you will enjoy several benefits that make your sustainable skincare routine more convenient and cost-effective:

Lock in existing prices or special offers: Our subscriptions allow you to dodge any price increases by locking in the existing price or special discount at the time of purchase for at least 12 months. Any price increases that come in to effect during your subscription term will not apply to you. 
Automatic delivery at a frequency set by you: You will never run out of your favourite products with regular deliveries sent directly to your doorstep on either a monthly or bi-monthly basis. Meaning you can effortlessly maintain your skincare routine without any interruptions. 
Access to exclusive VIP sales and discounts: As a subscriber, you'll gain VIP access to special sales, where you can enjoy exclusive discounts on your favourite skincare essentials, saving you money in the long run compared to making one-time purchases.
Receive complimentary samples ahead of new product releases: Be the first to try our new products with complimentary samples sent directly to your doorstep before they are officially released to the public.
Free gift on your birthday: To mark your special day we will send you a delightful surprise gift as our way of saying thank you for being part of our community.
Contribute to our sustainability efforts: With a clear idea of demand, we can minimise waste, streamline our production and packaging, and further our commitment to reduce environmental impact.

Overall, purchasing a product subscription from SKINIRI not only simplifies your skincare routine but also aligns with our mission to promote sustainable beauty & wellness practices.

Question 2

What products are available with the subscription offer?

Accepted Answer

All products are available as a subscription, so you have complete flexibility to choose your favourites or to get the complete set.

As new products are added to the range they will also be available to purchase as subscriptions too.

Question 3

Can I buy a subscription for one product and make a one time purchase on another product at the same time?

Accepted Answer

Unfortunately, it is not possible to purchase a product subscription and make a one time purchase at the same time.

You will need to complete two separate transactions, one to set up your product subscription using your preferred recurring billing method and delivery address and the other to complete your one time purchases.

Question 4

Will product price changes affect my subscription?

Accepted Answer

The good news is, no!

One of your subscription benefits means that you'll lock in the price at the time of purchase for the duration of your subscription term. Most subscriptions will be valid for one year meaning you get to lock in the current prices for at least 12 months from your start date.

We strive to maintain fair and transparent pricing for our products and whilst there may be times when we need to adjust product prices due to external factors such as inflation or rising costs, we promise to provide you with at least 1 months’ notice before any increase takes effect.

Any price adjustments will only reflect on your subscription upon renewal.

We believe in providing our customers with a reliable and stable experience while enjoying our products, so you can continue to indulge in our plant-based skincare without worrying about unexpected price changes.

Should you wish to cancel your subscription as a result of a price increase, it will be at the end of your subscription term (at least 12 months), so you can simply choose not to renew.

If you do cancel your subscription during your term and later decide to repurchase a subscription, your new subscription term will reflect any new prices, offers or terms and conditions at the time of your new purchase.

Question 5

Can I make changes to my existing subscription?

Accepted Answer

Yes, you can make changes to your existing subscription.

You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting the ‘My Subscription’ section in your account.

Change an order date:
To change your next order date, please visit the ‘My Subscription’ section within your account and click the Change Date button, then select a new date for your next order. This will change the order date for the entire subscription order.

Change delivery frequency:
To modify the delivery frequency for a subscription item, please visit the ‘My Subscription’ section within your account. The current delivery frequency is displayed next to each subscription item in a dropdown menu. To change the delivery frequency for an individual subscription item, simply click the frequency dropdown next to the item you would like to modify and select your next desired frequency from the dropdown menu.

If you have any issues please contact Hello@Skiniri.co.uk and a member of our team will be able to help or make the changes for you.

Question 6

Can I pause my subscription?

Accepted Answer

Yes, we understand that life can get busy and your circumstances might change.

You have the option to pause your subscription temporarily, giving you the flexibility to manage your skincare routine according to your needs.

Simply contact us by email (hello@skiniri.co.uk) and let us know how long you would like to pause your subscription for. A member of our team will activate the pause on our system. Your subscription will resume on the agreed date.

However, please be aware of any special terms linked to your subscription. For example, pausing a subscription that has a special offer for 12 months, will not extend the expiry date. If the subscription expires during your paused period you will need to repurchase a new subscription and the new terms (including pricing) at the time of purchase will then apply.

Question 7

Can I can cancel my subscription?

Accepted Answer

Yes, you can cancel your product subscription at any time.

We understand that your skincare needs may change, or you may want to take a break from receiving our products. To cancel your subscription, simply log in to your account on our website and navigate to the "Subscription" section. From there, you can easily manage your subscription and cancel it if needed.

Please note that if you've already been billed for an upcoming order, the cancellation will take effect from your next subscription period.

We believe in providing flexibility and convenience for our customers, so if you have any questions or need assistance with cancelling your subscription, feel free to reach out to our team: Hello@Skiniri.co.uk.

PRODUCT SUBSCRIPTIONS