Question 1

Can I insert an image, video, or gif in my FAQ?

Accepted Answer

Yes. To add media follow these steps:  1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.

Question 2

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps:  1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.

Question 3

How do I edit or remove the “FAQ” title?

Accepted Answer

You can edit the title from the Settings tab in the app.  If you don’t want to display the title, simply disable the Title under “Info to Display”.

Question 4

Are SKINIRI products suitable to use on the whole family?

Accepted Answer

Yes.

Question 5

Can I use SKINIRI products on sensitive skin?

Accepted Answer

Yes.

Question 6

How long do natural products last?

Accepted Answer

Most products will have an expiry date noted on the packaging.   For all others, the shelf life of our products is at least 1 year when unopened and stored at room temperature.   Upon opening, please refer to the period-after-opening (PAO) symbol to identify the lifetime of the product.

Question 7

Should I do a patch test?

Accepted Answer

Patch tests are an easy way to help predict if you will have a negative initial reaction to a new product. It is recommended to perform a patch test before incorporating a new product into your routine.  ​ Leave-On and Rinse-Off Products: Apply a small amount of the product on to a clean area of skin on the upper forearm. Keep the area dry. After 24 hours rinse the area. If any redness, burning, itching, blistering or irritation is observed at any time throughout the test, do not use the product. ​ Face Masks: Apply a small amount of the product onto a clean area of skin on the upper forearm. Leave-on for the specified length of time stated in the directions of use of the product. Rinse off when the specified time has passed. If any redness, burning, itching, blistering or irritation is observed within 24 hours of the patch test, do not use the product.   Please note that the patch test is only for determining initial irritation reactions to products and does not guarantee similar results when applied to other areas of the body (including the face) or after continuous use. It does not account for underlying conditions and should not be used for the diagnosis of hypersensitivity or allergic contact dermatitis. If you are concerned about starting a new product, please consult a dermatologist prior to use.

Question 8

Where should I store my natural products?

Accepted Answer

We recommend storing our products in a cool dry place away from direct sunlight (especially the Shea Silk Mousse).    Some products such as our Coco Salts and Shea Silk Mousse may turn to a more solid state during the colder months or depending on where they are stored at home.  This is completely normal with the use of natural oils and butters. The product will return to the soft texture you love at room temperature during the warmer months and at body temperature by warming it in your hands before applying to the desired area.

For all others we suggest storing at room temperature, however, there is no harm in refrigerating (with few exceptions).

Question 9

How long does delivery take?

Accepted Answer

We aim to process and dispatch your order within 3 working days from the date of purchase, please see below more information for the specific delivery times for your location.  
U.K
For UK orders we aim to have your package delivered within 5 working days from dispatch. We currently use Royal Mail Tracked 48 hour service for all domestic deliveries.  
Europe
European orders are usually delivered within 5 - 7 working days from dispatch.  Please note: EU Orders are now subject to customs charges when the parcel arrives to your destination country. You will be responsible for any additional customs charges or taxes due by your local authority.  
U.S
Orders to the US are usually delivered within 7 - 10 working days from dispatch.  International orders may be subject to additional charges and taxes when they arrive in your country. Please be aware you will be responsible for any additional charges applied by your local authorities.  
Rest Of The World.
Due to differing postal delivery services around the world, this time may vary widely but anticipate your order within 7 - 15 working days.

If your delivery has not arrived within the stated timeframe, please contact hello@skiniri.co.uk.  
Please ensure:  You have selected the correct shipping option and provided the correct delivery address to prevent any delays processing your order.    Let us know asap if you need to make a change to the delivery address. If your order has been already been processed we will be unable to make any updates to your address.

Question 10

Can I return a product?

Accepted Answer

We really hope you love your SKINIRI products, but in the event that you have an issue, please email hello@skiniri.co.uk where we will do our best  to resolve any issues.    Due to the nature of our products and for hygiene purposes we do not offer returns or exchanges. If you have received a damaged or defective item please contacts us at: hello@skiniri.co.uk, with a photo and your order number, where we will arrange a replacement.   ​ Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and we will advise how to arrange an exchange.  ​ Return postage You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. ​ If you are shipping an item over £50.00 (GBP) we advise that you use a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

SHIPPING & RETURNS