SHIPPING & RETURNS

We aim to process and dispatch your order within 3 working days from the date of purchase, please see below more information for the specific delivery times for your location.

U.K For UK orders we aim to have your package delivered within 5 working days from dispatch. We currently use Royal Mail Tracked 48 hour service for all domestic deliveries.

Europe European orders are usually delivered within 5 - 7 working days from dispatch.

Please note: EU Orders are now subject to customs charges when the parcel arrives to your destination country. You will be responsible for any additional customs charges or taxes due by your local authority.

U.S Orders to the US are usually delivered within 7 - 10 working days from dispatch.

International orders may be subject to additional charges and taxes when they arrive in your country. Please be aware you will be responsible for any additional charges applied by your local authorities.

Rest Of The World. Due to differing postal delivery services around the world, this time may vary widely but anticipate your order within 7 - 15 working days. If your delivery has not arrived within the stated timeframe, please contact hello@skiniri.co.uk.

Please ensure:

You have selected the correct shipping option and provided the correct delivery address to prevent any delays processing your order.

Let us know asap if you need to make a change to the delivery address. If your order has been already been processed we will be unable to make any updates to your address.

We really hope you love your SKINIRI products, but in the event that you have an issue, please email hello@skiniri.co.uk where we will do our best to resolve any issues.

Due to the nature of our products and for hygiene purposes we do not offer returns or exchanges. If you have received a damaged or defective item please contacts us at: hello@skiniri.co.uk, with a photo and your order number, where we will arrange a replacement.

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Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and we will advise how to arrange an exchange.

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Return postage

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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If you are shipping an item over £50.00 (GBP) we advise that you use a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.