PRODUCT CARE

Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.

To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.

You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.

Yes.

Yes.

Most products will have an expiry date noted on the packaging. For all others, the shelf life of our products is at least 1 year when unopened and stored at room temperature. Upon opening, please refer to the period-after-opening (PAO) symbol to identify the lifetime of the product.

Patch tests are an easy way to help predict if you will have a negative initial reaction to a new product. It is recommended to perform a patch test before incorporating a new product into your routine. ​ Leave-On and Rinse-Off Products: Apply a small amount of the product on to a clean area of skin on the upper forearm. Keep the area dry. After 24 hours rinse the area. If any redness, burning, itching, blistering or irritation is observed at any time throughout the test, do not use the product. ​ Face Masks: Apply a small amount of the product onto a clean area of skin on the upper forearm. Leave-on for the specified length of time stated in the directions of use of the product. Rinse off when the specified time has passed. If any redness, burning, itching, blistering or irritation is observed within 24 hours of the patch test, do not use the product. Please note that the patch test is only for determining initial irritation reactions to products and does not guarantee similar results when applied to other areas of the body (including the face) or after continuous use. It does not account for underlying conditions and should not be used for the diagnosis of hypersensitivity or allergic contact dermatitis. If you are concerned about starting a new product, please consult a dermatologist prior to use.

We recommend storing our products in a cool dry place away from direct sunlight (especially the Shea Silk Mousse). Some products such as our Coco Salts and Shea Silk Mousse may turn to a more solid state during the colder months or depending on where they are stored at home. This is completely normal with the use of natural oils and butters. The product will return to the soft texture you love at room temperature during the warmer months and at body temperature by warming it in your hands before applying to the desired area. For all others we suggest storing at room temperature, however, there is no harm in refrigerating (with few exceptions).

We aim to process and dispatch your order within 3 working days from the date of purchase, please see below more information for the specific delivery times for your location. U.K For UK orders we aim to have your package delivered within 5 working days from dispatch. We currently use Royal Mail Tracked 48 hour service for all domestic deliveries. Europe European orders are usually delivered within 5 - 7 working days from dispatch. Please note: EU Orders are now subject to customs charges when the parcel arrives to your destination country. You will be responsible for any additional customs charges or taxes due by your local authority. U.S Orders to the US are usually delivered within 7 - 10 working days from dispatch. International orders may be subject to additional charges and taxes when they arrive in your country. Please be aware you will be responsible for any additional charges applied by your local authorities. Rest Of The World. Due to differing postal delivery services around the world, this time may vary widely but anticipate your order within 7 - 15 working days. If your delivery has not arrived within the stated timeframe, please contact hello@skiniri.co.uk. Please ensure: You have selected the correct shipping option and provided the correct delivery address to prevent any delays processing your order. Let us know asap if you need to make a change to the delivery address. If your order has been already been processed we will be unable to make any updates to your address.

We really hope you love your SKINIRI products, but in the event that you have an issue, please email hello@skiniri.co.uk where we will do our best to resolve any issues. Due to the nature of our products and for hygiene purposes we do not offer returns or exchanges. If you have received a damaged or defective item please contacts us at: hello@skiniri.co.uk, with a photo and your order number, where we will arrange a replacement. ​ Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and we will advise how to arrange an exchange. ​ Return postage You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. ​ If you are shipping an item over £50.00 (GBP) we advise that you use a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

Yes, you can cancel your product subscription at any time. We understand that your skincare needs may change, or you may want to take a break from receiving our products. To cancel your subscription, simply log in to your account on our website and navigate to the "Subscription" section. From there, you can easily manage your subscription and cancel it if needed. Please note that if you've already been billed for an upcoming order, the cancellation will take effect from your next subscription period. We believe in providing flexibility and convenience for our customers, so if you have any questions or need assistance with cancelling your subscription, feel free to reach out to our team: Hello@Skiniri.co.uk.

By purchasing a product subscription, you will enjoy several benefits that make your sustainable skincare routine more convenient and cost-effective: Lock in existing prices or special offers: Our subscriptions allow you to dodge any price increases by locking in the existing price or special discount at the time of purchase for at least 12 months. Any price increases that come in to effect during your subscription term will not apply to you. Automatic delivery at a frequency set by you: You will never run out of your favourite products with regular deliveries sent directly to your doorstep on either a monthly or bi-monthly basis. Meaning you can effortlessly maintain your skincare routine without any interruptions. Access to exclusive VIP sales and discounts: As a subscriber, you'll gain VIP access to special sales, where you can enjoy exclusive discounts on your favourite skincare essentials, saving you money in the long run compared to making one-time purchases. Receive complimentary samples ahead of new product releases: Be the first to try our new products with complimentary samples sent directly to your doorstep before they are officially released to the public. Free gift on your birthday: To mark your special day we will send you a delightful surprise gift as our way of saying thank you for being part of our community. Contribute to our sustainability efforts: With a clear idea of demand, we can minimise waste, streamline our production and packaging, and further our commitment to reduce environmental impact. Overall, purchasing a product subscription from SKINIRI not only simplifies your skincare routine but also aligns with our mission to promote sustainable beauty & wellness practices.

Yes, you can make changes to your existing subscription. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting the ‘My Subscription’ section in your account. Change an order date: To change your next order date, please visit the ‘My Subscription’ section within your account and click the Change Date button, then select a new date for your next order. This will change the order date for the entire subscription order. Change delivery frequency: To modify the delivery frequency for a subscription item, please visit the ‘My Subscription’ section within your account. The current delivery frequency is displayed next to each subscription item in a dropdown menu. To change the delivery frequency for an individual subscription item, simply click the frequency dropdown next to the item you would like to modify and select your next desired frequency from the dropdown menu. If you have any issues please contact Hello@Skiniri.co.uk and a member of our team will be able to help or make the changes for you.

All products are available as a subscription, so you have complete flexibility to choose your favourites or to get the complete set. As new products are added to the range they will also be available to purchase as subscriptions too.

The good news is, no! One of your subscription benefits means that you'll lock in the price at the time of purchase for the duration of your subscription term. Most subscriptions will be valid for one year meaning you get to lock in the current prices for at least 12 months from your start date. We strive to maintain fair and transparent pricing for our products and whilst there may be times when we need to adjust product prices due to external factors such as inflation or rising costs, we promise to provide you with at least 1 months’ notice before any increase takes effect. Any price adjustments will only reflect on your subscription upon renewal. We believe in providing our customers with a reliable and stable experience while enjoying our products, so you can continue to indulge in our plant-based skincare without worrying about unexpected price changes. Should you wish to cancel your subscription as a result of a price increase, it will be at the end of your subscription term (at least 12 months), so you can simply choose not to renew. If you do cancel your subscription during your term and later decide to repurchase a subscription, your new subscription term will reflect any new prices, offers or terms and conditions at the time of your new purchase.

Unfortunately, it is not possible to purchase a product subscription and make a one time purchase at the same time. You will need to complete two separate transactions, one to set up your product subscription using your preferred recurring billing method and delivery address and the other to complete your one time purchases.

Yes, we understand that life can get busy and your circumstances might change. You have the option to pause your subscription temporarily, giving you the flexibility to manage your skincare routine according to your needs. Simply contact us by email (hello@skiniri.co.uk) and let us know how long you would like to pause your subscription for. A member of our team will activate the pause on our system. Your subscription will resume on the agreed date. However, please be aware of any special terms linked to your subscription. For example, pausing a subscription that has a special offer for 12 months, will not extend the expiry date. If the subscription expires during your paused period you will need to repurchase a new subscription and the new terms (including pricing) at the time of purchase will then apply.